About This Role
We’re looking for a Technical Support Analyst who loves solving complex problems and helping people succeed. In this role, you'll serve as the frontline technical expert for Voxtell users—troubleshooting issues, resolving tickets, and ensuring our customers have a smooth experience every time they reach out.This role blends technical know-how with communication skills, and it's perfect for someone who enjoys digging into systems, diagnosing challenges, and helping users get back on track quickly and confidently.
About Voxtell
Voxtell is a business communication platform that helps teams work smarter—from cloud phone systems to smart messaging and AI-driven support tools. We serve companies around the world, helping them streamline conversations across voice, chat, and automation.We’re a remote-first company with teammates across 10+ countries. Our culture is built on trust, ownership, and the belief that communication should feel as easy as talking face-to-face.
What You’ll Do
- Respond to customer support tickets with clarity, speed, and technical depth
- Diagnose and troubleshoot issues related to VoIP, messaging, routing, and platform integrations
- Reproduce customer issues and escalate bugs or edge cases to engineering
- Document resolutions and contribute to internal support knowledge base
- Collaborate with product, QA, and development teams to improve product reliability
- Help users understand system behavior, logs, and available features
- Identify patterns and recommend process or product improvements
What We’re Looking For
- 2–3 years in a technical support, IT helpdesk, or product support role
- Solid understanding of VoIP systems, SIP, or call routing technologies
- Comfortable working with APIs, webhooks, logs, and third-party integrations
- Clear, professional communication—both written and spoken
- Able to prioritize and manage multiple technical issues simultaneously
- Familiarity with support platforms (Zendesk, Intercom, etc.)
- Bonus: Experience supporting SaaS or telecom platforms
Benefits
- 🌍 Remote-first team, flexible work hours
- 💰 Competitive salary + equity options
- 📚 Paid learning and certification budget
- 🧘 Wellness & mental health support
- 🍼 Paid parental leave
- ✨ Collaborative, low-ego culture where your work makes a real impact
At Voxtell, we believe diversity, equity, and inclusion – irrespective of origins, identity, background, and orientation – are core to our journey.We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another.We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.We will constantly challenge ourselves to ensure that we live up to our ambitions around diversity, equity, and inclusion and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.