Introducing AI Assistant
Never miss a call again with 24/7 AI Phone Agents
Get a demo
Call or Text: (407) 288-8142
Company
English
Login

Privacy Policy

Voxtell brings all your communication channels into one platform — so your team can chat, call, and collaborate without missing a moment or message.
Terms of Service
Acceptable Use Policy
Privacy Policy
E911 Policy
Taxes & Fees
Cancellation Policy
‍SIGNING UP FOR VOXTELL’S VOIP SERVICE CREATES A CONTRACT BETWEEN YOU AND US, CONSISTING OF THE ORDER, THE APPLICABLE SERVICE DESCRIPTION AND THIS AGREEMENT. ANY ONE OF THE FOLLOWING ACTIONS CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS: (1) ACCEPTING THE TERMS AND CONDITIONS ELECTRONICALLY DURING THE ORDERING PROCESS AND/OR UPON LOGGING ON TO USE YOUR SERVICE, (2) YOUR SUBMISSION OF AN ORDER, (3) YOUR USE OF THE SERVICE DESCRIBED HEREIN. THROUGH THESE ACTIONS YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT.

1. INTRODUCTION

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time (collectively, the “Agreement”), constitutes the entire agreement between Voxtell, LLC., an Florida corporation (hereinafter referred to as “we,” “us” or “VOXTELL”) and the party set forth in the related registration order form (herein after referred to as “you,” “user” or “Customer”) regarding VOXTELL’s Service (as defined herein), and supersedes all prior agreements, discussions and writings between the parties regarding the subject matter of this Agreement. For purposes of this Agreement, the term “VOXTELL” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, attorneys and any other service provider that furnishes services or devices to you in connection with this agreement.

2. DEFINITIONS

2.1. “Device” means a VOXTELL-provided telephone, telephone adapter (“Adapter”), router, or other device used with the Services.
2.2. “Documentation” means user manuals and other documentation relating to the Services, which are available to Customer by Voxtell accessible via the Internet or in the form of printed media.
2.3. “Services” means the products and services that are being provided to you as described in any quote or order form, including, but not limited to, Voxtell’s Unified Communication services, collaboration services, and any associated software, hardware or web-based platform. “Service” shall also include any additional Services provided to you as described in any addendum or amendment.
2.4. “Software” means any proprietary software owned by, licensed by, or which Voxtell has a right to sublicense under this Agreement, which software is either provided to Customer under this Agreement or is used in or used to provide the Services.

3. REVISIONS TO TERMS AND PRICING.

From time to time, we may revise the terms and conditions of this Agreement (including, without limitation, any of the policies incorporated by reference) and the pricing (except during the term of a Minimum Commitment Contract) for the Service. Notice of revisions to the Agreement or pricing shall be posted on the VOXTELL Website (“the Website”) and deemed given and effective on the date posted to the Website. If you do not agree to the revision(s), you must terminate your Service immediately, subject to the Termination provisions provided in this Agreement. By continuing to use the Service after revision(s) are in effect, you hereby accept and agree to all such revisions.

4. CUSTOMER REPRESENTATIONS.

You represent and warrant that your primary residence or business address is in the United States. You represent and warrant that you are at least eighteen (18) years of age or, as applicable, the age of majority in the country, state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. You represent and warrant that your name, user name, contact information and registered location are true and correct and if for business use, you are authorized to act on behalf of your company. You understand that VOXTELL relies on the information you supply and that providing false or incorrect information may result in Service provisioning and delivery delays, the suspension or termination of your Service and the inability of a 911-dialed call to be correctly routed to emergency service personnel, as further explained below. You agree to promptly notify VOXTELL whenever your personal or billing information changes (including, but not limited to, your name, address, e-mail address, telephone number, and credit card number and expiration date). You agree to be financially responsible for your use of the Service as well as for use of your account by others.

5. USE OF SERVICES AND DEVICES.

5.1. Business Plans.
Service is provided to you as a business user, for your business and home office use. This means that you are not using it for any personal, residential, nonbusiness and nonprofessional purpose. This also means that you are not to resell or transfer the Service to any other person for any purpose or make any charge for the use of the Service, without express written permission from VOXTELL in advance. VOXTELL reserves the right to immediately terminate, change the calling plan or modify the Service if VOXTELL determines, in its sole discretion, that you are using the Service for non-business or non-commercial use.
5.2. Restrictions.
You shall not:
(a) copy or adapt the Software or the Services for any purpose, except as specifically permitted under this Agreement;
(b) use the Software or Services except in accordance with all applicable laws and regulations, and except as set forth in the Documentation;
(c) reverse engineer, translate, decompile, or disassemble the Software or Services;
(d) use the Software or Services in any outsourcing, application service provider, time-sharing or service bureau arrangement, including, without limitation, any use to provide services or process data for the benefit of, or on behalf of, any third party other than the Customer; or
(e) cause or permit the disabling or circumvention of any security mechanism contained in or associated with the Software or Services.

6. LOCAL NUMBER PORTABILITY.

In the event you are transferring an existing phone number that currently is subscribed to another carrier, the following terms and conditions apply:
6.1 Authorization.
You hereby authorize VOXTELL to process your order for the Service and to notify your local service provider of your decision to switch your local services to VOXTELL and to transfer your telephone number and represent that you are authorized to take these actions. You may be required to complete a letter of authorization, provide us with a copy of your most recent bill from your service provider, as well as provide us with any other information required by your service provider to port your number. Failure to provide any information requested by VOXTELL or the third-party services provider will delay the porting of the number to VOXTELL. You acknowledge that the porting of your numbers is dependent upon the cooperation of you and third parties not under the control of VOXTELL. VOXTELL shall not be responsible for any delay in the port of your number and will not provide credit for any such delays.
6.2 Activation.
You agree and acknowledge that you must install and activate your Device prior to the date that the number switch becomes effective. You will be assigned a temporary telephone number until your transfer is completed. You may place and receive calls using this temporary number until such time as your phone number is transferred.

7. SERVICE DISTINCTIONS.

You acknowledge and understand that the Service is not a telephone service, and we provide it on a best efforts basis. Important distinctions exist between telephone service and the enhanced Service offering provided by VOXTELL. The Service is subject to different regulatory treatment than telephone service. This treatment may limit or otherwise affect your rights of redress before Federal and State telecommunications regulatory agencies or judicial forums. Events beyond our control may affect our service, such as power outages, fluctuations in the internet, your underlying ISP or broadband service, or maintenance. We will act in good faith to minimize disruptions to your use of and access to our service.
7.1. EMERGENCY SERVICES - 911 DIALING. 
You acknowledge and understand that VOXTELL 911 dialing is different than traditional 911 service. See complete 911 disclosure posted on our Web site at www.voxtell.com. YOUR SERVICE WILL NOT BE ACTIVATED UNTIL VOXTELL RECEIVES AN AFFIRMATIVE ACKNOWLEDGMENT THAT YOU HAVE READ AND UNDERSTOOD VOXTELL’S 911 DISCLOSURE AGREEMENT.
7.2. No 0+ or Operator Assisted Calling; May Not Support X11 Calling.
You acknowledge and understand that the Service does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, calling card calls or dial-around calls. Our Service may not support 311, 511, and other x11 services in one or more service areas.

8. LENGTH OF SERVICE.

8.1. Service Term.
We provide the Service for the term that you have signed up for. Your term begins on the date you first ordered service (the “Subscription Date”), or the date we successfully process your payment, whichever is later. It is not the day you receive the Device you ordered or the first time you use the Service. You are purchasing the Service for the full-service term as set forth in the Order.
8.2. Automatic Renewal
Voxtell shall automatically renew the Service for the same term on your Subscription Date unless you cancel your Service before the end of the current service term. See “Termination of Service” Section 8.4. The renewal begins on the day after the last day of your term. The renewal will be charged to your payment method (credit card) on file, which may include any payment method automatically updated by your issuing bank. If your credit card is declined, invalid, or payment is not made by the issuer of your credit card on your Subscription Date, without further notice Voxtell reserves the right to automatically recharge the payment method until payment is received, the payment method is updated, or the Service is discontinued for nonpayment.
Privacy Policy
‍SIGNING UP FOR VOXTELL’S VOIP SERVICE CREATES A CONTRACT BETWEEN YOU AND US, CONSISTING OF THE ORDER, THE APPLICABLE SERVICE DESCRIPTION AND THIS AGREEMENT. ANY ONE OF THE FOLLOWING ACTIONS CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS: (1) ACCEPTING THE TERMS AND CONDITIONS ELECTRONICALLY DURING THE ORDERING PROCESS AND/OR UPON LOGGING ON TO USE YOUR SERVICE, (2) YOUR SUBMISSION OF AN ORDER, (3) YOUR USE OF THE SERVICE DESCRIBED HEREIN. THROUGH THESE ACTIONS YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT.

1. INTRODUCTION

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time (collectively, the “Agreement”), constitutes the entire agreement between Voxtell, LLC., an Florida corporation (hereinafter referred to as “we,” “us” or “VOXTELL”) and the party set forth in the related registration order form (herein after referred to as “you,” “user” or “Customer”) regarding VOXTELL’s Service (as defined herein), and supersedes all prior agreements, discussions and writings between the parties regarding the subject matter of this Agreement. For purposes of this Agreement, the term “VOXTELL” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, attorneys and any other service provider that furnishes services or devices to you in connection with this agreement.

2. DEFINITIONS

2.1. “Device” means a VOXTELL-provided telephone, telephone adapter (“Adapter”), router, or other device used with the Services.
2.2. “Documentation” means user manuals and other documentation relating to the Services, which are available to Customer by Voxtell accessible via the Internet or in the form of printed media.
2.3. “Services” means the products and services that are being provided to you as described in any quote or order form, including, but not limited to, Voxtell’s Unified Communication services, collaboration services, and any associated software, hardware or web-based platform. “Service” shall also include any additional Services provided to you as described in any addendum or amendment.
2.4. “Software” means any proprietary software owned by, licensed by, or which Voxtell has a right to sublicense under this Agreement, which software is either provided to Customer under this Agreement or is used in or used to provide the Services.

3. REVISIONS TO TERMS AND PRICING.

From time to time, we may revise the terms and conditions of this Agreement (including, without limitation, any of the policies incorporated by reference) and the pricing (except during the term of a Minimum Commitment Contract) for the Service. Notice of revisions to the Agreement or pricing shall be posted on the VOXTELL Website (“the Website”) and deemed given and effective on the date posted to the Website. If you do not agree to the revision(s), you must terminate your Service immediately, subject to the Termination provisions provided in this Agreement. By continuing to use the Service after revision(s) are in effect, you hereby accept and agree to all such revisions.

4. CUSTOMER REPRESENTATIONS.

You represent and warrant that your primary residence or business address is in the United States. You represent and warrant that you are at least eighteen (18) years of age or, as applicable, the age of majority in the country, state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. You represent and warrant that your name, user name, contact information and registered location are true and correct and if for business use, you are authorized to act on behalf of your company. You understand that VOXTELL relies on the information you supply and that providing false or incorrect information may result in Service provisioning and delivery delays, the suspension or termination of your Service and the inability of a 911-dialed call to be correctly routed to emergency service personnel, as further explained below. You agree to promptly notify VOXTELL whenever your personal or billing information changes (including, but not limited to, your name, address, e-mail address, telephone number, and credit card number and expiration date). You agree to be financially responsible for your use of the Service as well as for use of your account by others.

5. USE OF SERVICES AND DEVICES.

5.1. Business Plans.
Service is provided to you as a business user, for your business and home office use. This means that you are not using it for any personal, residential, nonbusiness and nonprofessional purpose. This also means that you are not to resell or transfer the Service to any other person for any purpose or make any charge for the use of the Service, without express written permission from VOXTELL in advance. VOXTELL reserves the right to immediately terminate, change the calling plan or modify the Service if VOXTELL determines, in its sole discretion, that you are using the Service for non-business or non-commercial use.
5.2. Restrictions.
You shall not:
(a) copy or adapt the Software or the Services for any purpose, except as specifically permitted under this Agreement;
(b) use the Software or Services except in accordance with all applicable laws and regulations, and except as set forth in the Documentation;
(c) reverse engineer, translate, decompile, or disassemble the Software or Services;
(d) use the Software or Services in any outsourcing, application service provider, time-sharing or service bureau arrangement, including, without limitation, any use to provide services or process data for the benefit of, or on behalf of, any third party other than the Customer; or
(e) cause or permit the disabling or circumvention of any security mechanism contained in or associated with the Software or Services.

6. LOCAL NUMBER PORTABILITY.

In the event you are transferring an existing phone number that currently is subscribed to another carrier, the following terms and conditions apply:
6.1 Authorization.
You hereby authorize VOXTELL to process your order for the Service and to notify your local service provider of your decision to switch your local services to VOXTELL and to transfer your telephone number and represent that you are authorized to take these actions. You may be required to complete a letter of authorization, provide us with a copy of your most recent bill from your service provider, as well as provide us with any other information required by your service provider to port your number. Failure to provide any information requested by VOXTELL or the third-party services provider will delay the porting of the number to VOXTELL. You acknowledge that the porting of your numbers is dependent upon the cooperation of you and third parties not under the control of VOXTELL. VOXTELL shall not be responsible for any delay in the port of your number and will not provide credit for any such delays.
6.2 Activation.
You agree and acknowledge that you must install and activate your Device prior to the date that the number switch becomes effective. You will be assigned a temporary telephone number until your transfer is completed. You may place and receive calls using this temporary number until such time as your phone number is transferred.

7. SERVICE DISTINCTIONS.

You acknowledge and understand that the Service is not a telephone service, and we provide it on a best efforts basis. Important distinctions exist between telephone service and the enhanced Service offering provided by VOXTELL. The Service is subject to different regulatory treatment than telephone service. This treatment may limit or otherwise affect your rights of redress before Federal and State telecommunications regulatory agencies or judicial forums. Events beyond our control may affect our service, such as power outages, fluctuations in the internet, your underlying ISP or broadband service, or maintenance. We will act in good faith to minimize disruptions to your use of and access to our service.
7.1. EMERGENCY SERVICES - 911 DIALING. 
You acknowledge and understand that VOXTELL 911 dialing is different than traditional 911 service. See complete 911 disclosure posted on our Web site at www.voxtell.com. YOUR SERVICE WILL NOT BE ACTIVATED UNTIL VOXTELL RECEIVES AN AFFIRMATIVE ACKNOWLEDGMENT THAT YOU HAVE READ AND UNDERSTOOD VOXTELL’S 911 DISCLOSURE AGREEMENT.
7.2. No 0+ or Operator Assisted Calling; May Not Support X11 Calling.
You acknowledge and understand that the Service does not support 0+ or operator assisted calling, including, without limitation, collect calls, third party billing calls, 900, calling card calls or dial-around calls. Our Service may not support 311, 511, and other x11 services in one or more service areas.

8. LENGTH OF SERVICE.

8.1. Service Term.
We provide the Service for the term that you have signed up for. Your term begins on the date you first ordered service (the “Subscription Date”), or the date we successfully process your payment, whichever is later. It is not the day you receive the Device you ordered or the first time you use the Service. You are purchasing the Service for the full-service term as set forth in the Order.
8.2. Automatic Renewal
Voxtell shall automatically renew the Service for the same term on your Subscription Date unless you cancel your Service before the end of the current service term. See “Termination of Service” Section 8.4. The renewal begins on the day after the last day of your term. The renewal will be charged to your payment method (credit card) on file, which may include any payment method automatically updated by your issuing bank. If your credit card is declined, invalid, or payment is not made by the issuer of your credit card on your Subscription Date, without further notice Voxtell reserves the right to automatically recharge the payment method until payment is received, the payment method is updated, or the Service is discontinued for nonpayment.

Have any question? Please reach out

Explore Integrations
Get Started